The LIMO technique is a good method for confidently resolving a communicative conflict situation. In some sales circles, this is also affectionately known as “pouring someone a LIMO”. The letters stand for an abbreviation:
- L: Praising the statement (german: Loben)
- I: Show interest in the topic or obtain information (german: Interesse)
- M: Address shortcomings (german: Mängel)
- O: Signal openness (german: Offenheit)
You go through a topic or e.g. a reproach in this order. You steer the conversation to the factual level, initially with praise such as “It's good that you address the topic so openly right away.” By asking interested questions in the second step, you take the other person seriously. With the third step, you show that not everything is perfect and enter into a critical perception with the other person. Then, in the fourth step, you can move on to the actual problem solving.
Find out more about agile tool on the website of the Agility Lab.
Contact

Hanna Dewes
Research Associate